Terms of Service

1. Definitions

“Customer Content” means prompts, domains, brand aliases, competitor lists, notebook entries, annotations, notification destinations, configuration settings, and other materials you or your Authorized Users submit to or configure in the Service.

“Evidence” means monitored response snapshots, citation records, source identifiers, classification labels, occurrence history, and related monitoring outputs generated or stored by the Service from configured monitoring runs.

“Authorized User” means an individual you invite or authorize to access a workspace under your account.

“Order” means the plan selection, checkout, or billing portal configuration that sets your subscription tier, limits, and fees.

Capitalized terms used but not defined in a section have the meanings given in these Terms or in the referenced policies.

2. Agreement and eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) and able to form a binding contract under applicable law.

If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and “you” refers to that organization.

You may use the Service only in compliance with these Terms, the Acceptable Use Policy, the Privacy Policy, and all applicable laws and regulations.

3. Service description and scope

Cited is software for monitoring selected prompts across supported AI surfaces (currently ChatGPT, Gemini, Perplexity, Claude, Google AI Overviews, and Google AI Mode, subject to plan entitlements and provider availability) and preserving Evidence when configured domains, brands, or competitors appear in monitored results.

Cited monitors selected configured prompts only. Results may vary. Cited does not control AI-provider outputs, does not provide SEO guarantees, does not monitor every AI conversation, and relies on third-party providers for some monitoring data.

The Service is a monitoring and evidence tool. It is not a substitute for legal, financial, investment, marketing, SEO, or other professional advice, and it does not create any fiduciary duty.

4. Accounts and workspaces

You must provide accurate, current account information and keep credentials and authentication methods secure.

Workspace owners and admins manage members, domains, monitors, notifications, and billing settings within the product’s role model.

You are responsible for all activity under your account and workspace, including actions by Authorized Users you invite or authorize, whether or not you authorized a particular action.

You will promptly notify Cited of any unauthorized access or suspected compromise of your account.

You may not share unauthorized access credentials or attempt to access another customer’s workspace or data.

5. License to use the Service

Subject to these Terms and timely payment of applicable fees, Cited grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during your subscription term.

Except for the limited license above, Cited and its licensors retain all right, title, and interest in and to the Service, including software, interfaces, documentation, branding, and underlying technology.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works of the Service, except to the limited extent such restriction is prohibited by applicable law.

6. Subscription plans and billing

Paid plans are billed monthly through Stripe. Plans renew automatically until canceled in accordance with these Terms.

Stripe processes payments. Cited does not store payment card numbers.

Fees are stated at checkout or in the billing portal and are exclusive of applicable taxes unless expressly stated otherwise. You are responsible for taxes associated with your purchase, other than taxes based on Cited’s net income.

Cancellations generally take effect at the end of the current billing period unless Stripe or product configuration indicates otherwise.

Cited does not automatically delete evidence after cancellation. Monitoring stops or becomes restricted after the paid period ends, subject to plan access rules and any applicable grace period.

Failed payments may result in suspension or restriction of access and monitoring until payment is successfully processed.

Current plans do not include automatic overage billing. Plan limits can block additional prompts, monitors, surfaces, members, or related capacity.

Plan changes and any proration are handled through Stripe according to the configured billing portal and checkout flows.

Except as required by law or expressly stated in the Refund Policy, fees are non-refundable and Cited has no obligation to provide credits for unused time, features, or capacity.

7. Founder plan availability

The Founder plan is capacity-limited and may be modified, paused, closed, or made unavailable based on actual availability and Cited’s business judgment.

Founder plan purchases remain subject to these Terms and the Refund Policy. Availability of a Founder plan at the time of purchase does not create any right to future pricing, capacity, or features.

8. Monitoring limits and entitlements

Each plan includes specific limits for domains, prompts, surfaces, members, history windows, and related features, as described in the product and pricing materials at the time of Order.

Cited may enforce those limits to protect service quality, security, and plan predictability.

Monitoring availability can vary by AI surface, provider support, location, schedule, and third-party capacity. Current surfaces include ChatGPT, Gemini, Perplexity, Claude, Google AI Overviews, and Google AI Mode, subject to plan entitlements. Cited may add, remove, or change supported surfaces with or without prior notice.

9. Customer responsibilities

You are solely responsible for Customer Content and for the prompts, domains, brands, competitors, notification destinations, and configurations you set.

You represent and warrant that you have all rights, licenses, and authority necessary to submit Customer Content and to monitor the domains and brands you configure.

You must use the Service lawfully and only for domains and brands you are authorized to monitor.

You are responsible for independently reviewing Evidence before relying on it for any business, legal, or operational decision. Cited does not warrant that Evidence is complete, current, or suitable for any particular purpose.

10. Domain verification and authorized use

Customers may only monitor domains they own, control, represent, or are otherwise authorized to monitor.

Cited uses DNS TXT verification to help confirm domain control. Verification tokens are confidential to your workspace and must not be misused, published, or shared with unauthorized parties.

Cited may reject, pause, suspend, or terminate domain monitoring that appears unauthorized, abusive, fraudulent, or otherwise non-compliant.

You must not monitor domains for harassment, phishing, impersonation, competitive sabotage, or other abuse.

11. Prompt monitoring and AI-provider variability

AI responses can vary by provider, model, location, timing, prompt wording, account configuration, personalization, and availability. Cited stores Evidence from monitored results but does not guarantee that a result will be reproducible later.

Cited does not control AI providers and does not guarantee that a domain will be cited, mentioned, recommended, ranked, or otherwise appear in any AI answer.

Third-party AI providers may change outputs, APIs, terms, rate limits, or availability without notice to Cited. Such changes may affect monitoring quality or coverage.

12. Citation evidence and historical snapshots

A citation note is a durable record of what Cited observed in a configured monitoring run.

Cited stores monitored response snapshots and Evidence so customers can review historical citation records, subject to plan history windows, retention practices, and access state.

Evidence reflects monitored results only. It does not represent every AI conversation, every brand mention online, or a complete market survey.

Cited may process, transform, classify, and store Evidence as reasonably necessary to operate, secure, and improve the Service.

13. Alerts, digests, Slack, and delivery limitations

Email and Slack alerts depend on third-party delivery systems and on accurate customer configuration.

Cited does not guarantee that every alert or digest will be delivered, opened, timely, or free from delay, filtering, or third-party failure.

Customers control notification preferences and may unsubscribe from applicable email alerts. You remain responsible for destinations you configure, including Slack webhooks.

14. Customer Content and license to Cited

As between you and Cited, you retain ownership of Customer Content.

You grant Cited a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Content solely as necessary to provide, maintain, secure, and support the Service, to enforce these Terms, and to comply with law.

Notebook entries, annotations, and similar Customer Content remain your responsibility. Do not store unlawful, infringing, defamatory, or abusive content in the Service.

Private notes and annotations are intended for Authorized Users according to product visibility rules. Cited is not responsible for disclosures caused by your member invitations, role assignments, or export actions.

15. Exports

Exports are available to authorized workspace roles subject to plan history windows, rate limits, and size bounds.

Exports must not be used to spam, harass, or exfiltrate another customer’s data.

Exported files may omit private notes, raw provider payloads, secrets, and other sensitive fields by design. You are responsible for safeguarding exported files once downloaded.

16. Acceptable use

You must comply with the Acceptable Use Policy at /acceptable-use, which is incorporated into these Terms by reference.

Cited may warn, throttle, suspend, or terminate accounts that violate these Terms or the Acceptable Use Policy, with or without prior notice when reasonably necessary to protect the Service, customers, or Cited.

17. Third-party services and providers

Cited relies on third-party services for authentication, hosting, database storage, billing, email, monitoring data, analytics, and optional Slack delivery.

Those providers have their own terms, privacy practices, and availability characteristics. Cited is not responsible for outages, acts, omissions, or changes outside its reasonable control, including failures of AI providers or delivery networks.

Current subprocessors are listed at /subprocessors. Cited may update that list as providers change.

Optional integrations you enable (including Slack webhooks) are under your control. Cited is not responsible for data once delivered to a destination you configure.

18. Data and privacy

How Cited handles personal and workspace information is described in the Privacy Policy at /privacy, which is incorporated by reference.

Eligible customers may request a Data Processing Addendum through /dpa. A DPA, if executed, supplements these Terms for the processing it covers.

19. Intellectual property

Cited and its software, branding, documentation, interfaces, designs, and related intellectual property remain the exclusive property of Cited and its licensors.

No rights are granted by implication or estoppel except the limited license expressly stated in these Terms.

You may not remove, obscure, or alter proprietary notices in the Service.

20. Feedback

If you provide feedback, ideas, or suggestions regarding the Service, you grant Cited a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and commercialize that feedback without restriction or obligation to you, including attribution.

21. Beta or pre-release features

Cited may offer beta, experimental, preview, or pre-release features. Those features may change, break, degrade, or be withdrawn at any time without notice and without liability.

Beta features are provided “AS IS,” may have reduced support, durability, security hardening, or availability, and may be subject to additional terms presented in the product.

22. Service availability and changes

Cited does not guarantee uninterrupted, timely, secure, or error-free operation of the Service.

Cited may modify, suspend, or discontinue features, limits, supported surfaces, schedules, APIs, or documentation as the product evolves.

Material changes to these Terms are handled under the Changes to terms section. Continued use after a material change may constitute acceptance where permitted by law.

23. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”).

The receiving party will use Confidential Information only to perform under these Terms and will protect it with at least reasonable care.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without restriction, is independently developed, or is rightfully received from a third party without duty of confidentiality.

Disclosure required by law is permitted if the receiving party gives reasonable prior notice (where legally permitted) and reasonable cooperation to seek protective treatment.

24. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITED AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, CITED DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT MONITORING RESULTS OR EVIDENCE WILL BE COMPLETE OR ERROR-FREE, THAT ALERTS WILL BE DELIVERED, THAT THIRD-PARTY PROVIDERS WILL REMAIN AVAILABLE, OR THAT EVIDENCE WILL REMAIN UNCHANGED OVER TIME.

Cited does not guarantee monitoring results, citation outcomes, ranking improvements, alert delivery, third-party provider availability, or business results of any kind.

Cited does not provide legal, financial, investment, SEO, or other professional advice. Any reliance on the Service or Evidence is at your sole risk.

25. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITED AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR COST OF SUBSTITUTE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITED’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO CITED FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS. IN THOSE CASES, THE LIMITATION APPLIES TO THE MAXIMUM EXTENT PERMITTED.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation where such exclusion is prohibited.

26. Indemnification

You will defend, indemnify, and hold harmless Cited and its affiliates, officers, directors, employees, and agents from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your misuse of the Service; (c) unauthorized domain monitoring or unauthorized use of brands; (d) your violation of these Terms, the Acceptable Use Policy, or applicable law; or (e) disputes among Authorized Users or between you and any third party relating to your use of the Service.

Cited may assume exclusive defense and control of any matter subject to indemnification. You will reasonably cooperate. You may not settle any claim that imposes obligation on Cited or admits fault by Cited without Cited’s prior written consent.

27. Suspension and termination

Cited may suspend or terminate access immediately for unpaid invoices, abuse, security risk, legal requirements, suspected fraud, or material breach of these Terms.

You may stop using the Service at any time and cancel through the billing portal or support channels described in the product.

Upon termination or expiration: (a) your license ends; (b) access may be disabled; and (c) Cited may delete or retain data as described in the Privacy Policy and applicable law.

Sections that by their nature should survive (including ownership, disclaimers, limitations of liability, indemnification, confidentiality, and governing law) will survive termination.

28. Cancellation

You may cancel a subscription at any time. Cancellation generally takes effect at the end of the current billing period.

Cancellation does not automatically delete Evidence. Deletion requests are handled separately under the Privacy Policy and support processes.

Refunds, if any, are governed exclusively by the Refund Policy at /refund-policy and by mandatory consumer law where applicable.

29. Export controls and sanctions

You may not use, export, or re-export the Service except as authorized by United States law and the laws of the jurisdiction in which the Service is accessed.

You represent that you are not located in, under the control of, or a national or resident of any country or person subject to comprehensive U.S. sanctions or on any U.S. government restricted-party list.

30. Force majeure

Cited is not liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, epidemics, power or internet failures, denial-of-service attacks, or failures of third-party providers (including AI providers, hosting, payment, or communications networks).

31. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules, except where mandatory consumer protections apply and cannot be waived.

Subject to the informal dispute resolution requirement below, the state and federal courts located in the State of Delaware will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service, except where applicable law requires otherwise. You consent to personal jurisdiction and venue in those courts.

Before filing a formal claim, the complaining party will contact the other party and attempt in good faith to resolve the dispute for at least thirty (30) days. Notices to Cited for this purpose must be sent to the support contact listed in these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND CITED WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING AGAINST THE OTHER PARTY. CLAIMS MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.

32. General provisions

These Terms, together with the Acceptable Use Policy, Privacy Policy, Cookie Policy, Refund Policy, and any executed DPA or Order, constitute the entire agreement between you and Cited regarding the Service and supersede prior or contemporaneous agreements on the subject.

If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.

Failure to enforce a provision is not a waiver. Any waiver must be in writing to be effective.

You may not assign these Terms without Cited’s prior written consent. Cited may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms bind permitted successors and assigns.

There are no third-party beneficiaries to these Terms except as expressly stated for indemnified parties.

The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

Notices to you may be provided by email to your account email, through the Service, or by posting to cited.cc. Notices to Cited must be sent to the applicable contact email listed in these Terms or at /contact.

Headings are for convenience only and do not affect interpretation. The words “including” and “include” mean “including without limitation.”

33. Changes to terms

Cited may update these Terms from time to time. The effective and last-updated dates appear on this page.

For material changes, Cited will provide notice by posting the updated Terms and, where required by law or where Cited elects, by email or in-product notice.

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms, except where additional consent is required by law. If you do not agree, you must stop using the Service and cancel your subscription.

34. Contact

Questions about these Terms: hello@cited.cc.

Additional contact paths are listed at /contact.